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Support


n Mobile Ready

n Computer Tips

n Troubleshooting Chat Problems

n INXPO VX Platform

 


 

Mobile Ready:
You can access all of our content from your smartphone devices or tablets.

 

The INXPO Universal App for Smartphones
Available for free for iOS, Android and Windows devices. Virtual Summit 2013 attendees can access all the same  content, rich media programs, social networking and content that those accessing our virtual environment from their computer do.
For Mobile Events, we require the iOS version to be 3.1 or higher, Android device versions to be 2.3 – 4.1.1 and Windows version 7.5.1. After your download the app, you will need to enter the Event ID 12106 in order to access our virtual event using your email address and password from your registration.
 

         

 


 

Computer Tips:
Be sure your system is ready to go for the event! Here are a few tips and tricks that will help.

 

Technical Requirements:
Interacting with the online environment requires a Windows PC with Internet Explorer 7, 8, 9 or 10, Firefox 15 or 16, or Google Chrome 22.  Mac with Firefox 15 or 16, Safari 5.0, 5.1 or 6 and Google Chrome 22 are also supported.  We support Windows XP, Windows Vista, and Windows 7 or 8 on PCs.  Snow Leopard, Lion, and Mountain Lion are supported on Macs.  Red Hat Enterprise Linux Server Release 6.2 (64 bit) are also supported operating systems.

 

Adobe Flash Player 10 or higher is required.  Access to the internet using high speed access (Cable, DSL, Network) is highly recommended for the overall environment and is required for all presentations.  Pop-up blockers must also be disabled and cookies and JavaScript should be enabled.  On entering the environment, a system check is run which will identify computer requirements that need to be addressed to interact with the online environment.  It is recommended to view the environment with the display resolution of 1280 x 768.  To run the system check, click here.

Before you access the environment, you should ensure that your browser is configured to stream media.  All webcasts require a broadband connection.  For webcasts including video, you will need a minimum Internet connection of 450Kbps.  INXPO recommends a connection of 750Kbps or higher.


NOTE: We do not support beta versions of browsers.

 


Displaying Secure Content:
If you are having problems viewing mixed content (http non-secure and https secure content on the same page), click here for more information.


Problems with Chat:
If you are experiencing problems using the chat communication features within the event, such as not receiving new message notifications or being unable to send text in a chat window, it may be due to the configuration of your company's network.  Certain firewall configurations can prevent the communication features from functioning properly.  Click here for details.

Problems with Presentations:
If you are experiencing difficulty viewing or hearing a presentation, first run this system check to determine if your system is configured properly for viewing presentations.  Please note that this system check is specific for presentations, and differs from the system check that is run when logging into the event.

If your system is configured properly and you are still experiencing problems, please contact us.

Upload your photo:
You can upload your own photo instead of using a character icon - just a bit more personal!  This can be done from within your profile.

  • Format - .gif or .jpg

  • Recommended size - 180 x 180 pixels



Troubleshooting Chat Problems:

If you are experiencing problems using the communication features within the event, such as not receiving new message notifications or being unable to send text in a chat window, it may be due to the configuration of your company's network. Certain firewall configurations can prevent the communication features from functioning properly. Proxy servers and application-layer firewalls are designed to filter content based on rules that are set up by the system administrator. The wide variety of rules means that non-HTTP traffic such as RTMP (Real-Time Messaging Protocol) may have trouble getting through some servers. If the connections can’t get through, you should contact the administrator of your organization’s firewall to see if he or she can make an exception. Adobe Flash over "fallback" port 80 can still be blocked and/or filtered based on Proxy Servers, Web Filtering Software (Websense, Smartfilter, etc.), Intrusion Detection/Prevention Systems (IDS/IPS), application layer firewalls, and other unique network configurations. If you are using a Proxy Server filter, make sure you aren’t filtering out application/x-fcs.

If a yellow flag displays in the chat window, your port 1935 is being blocked and you are using port 80.
Please work with your IT department to whitelist/allow the following addresses and ports:

▪ Fms.inxpo.com and xpocast.inxpo.com (port 1935, 80, 443) – 8.19.201.11
▪ peer.inxpo.com (port 1935 UDP) – IP Changes Frequently
▪ Fmsedge.inxpo.com (port 1935, 80, 443) – 8.19.201.24 and 4.59.28.86
▪ Edge.inxpo.com (1935, 80, 443) – IP changes frequently
▪ presentations.inxpo.com (port 80, 443) - IP changes frequently.
▪ xpocastedge.inxpo.com (port 1935, 80) - IP changes frequently
▪ inxpolivefs.fplive.net (port 1935, 80) - IP changes frequently
▪ vts.inxpo.com (port 80, 443) - IP: 8.19.201.10
▪ content.inxpo.com (port 80, 443) - IP: 8.19.201.12
▪ upload.inxpo.com (port 80)- IP: 8.19.201.16
▪ Mail Relay: 8.19.201.250 NOTE: this is only used in cases where event hosts use an email sender other than @theonlinexpo.com

The test below determines which ports the Adobe Flash Player is able to connect through on your network and which ports are being blocked:

https://vts.inxpo.com/cfr/FMSPortChecker.html

Please have your IT team view the Adobe links below for additional information. These pages explain the potential firewall complications with Adobe Flash Media Server.

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_16499
 


 

INXPO VX Platform:

With its proven virtual event technology, we selected INXPO because of what they bring to the table for a successful digital event. Simplicity and power are the keys to an even richer online experience for our worldwide greenroof and wall community.

 

 


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